Prior to Experience Activation Mary was the Senior Manager of Business Development and Account Management at Amerilab Technologies, Inc., a contract-manufacturing firm. She oversaw the company’s marketing, website and social media, customer experience and retention, product development, and process improvement. Her work there resulted in a 200% growth in revenue over five years. Mary also spent five years as a Senior Consult for Experience Engineering, Inc., a Minneapolis-based experience management firm working with companies to design and manage experiences to create value and build customer loyalty.

With an extensive background in project management, account management, business development, and consulting, Mary brings a blend of customer experience methodology, operational effectiveness, and customer-centric expertise.

Mary received her MBA from the University of St Thomas Opus College of Business. She is a member of the Customer Experience Professionals Association (CXPA). Prior to that she was an active member of the American Marketing Association, MN Chapter, for over 20 years.