Team | Senior Consultant

Team | Senior Consultant

Team | Senior Consultant

Mary Lolich

Mary Lolich

Mary Lolich

Senior Customer
Experience Consultant

Senior Customer
Experience Consultant

Senior Customer
Experience Consultant

Mary is a seasoned CX consultant and has experience with a broad range of companies in the areas of customer research and journey mapping.

Mary is a seasoned CX consultant and has experience with a broad range of companies in the areas of customer research and journey mapping.

Mary is a seasoned CX consultant and has experience with a broad range of companies in the areas of customer research and journey mapping.

Mary has spent the last 15+ years helping a broad range of companies in financial services, education, restaurant, insurance, transportation, and retail derive the value from experience management strategies that build customer and employee engagement and repeat business. Mary’s expertise covers experience audits, customer journey mapping, customer research and insights, experience design, and training.

Mary has spent the last 15+ years helping a broad range of companies in financial services, education, restaurant, insurance, transportation, and retail derive the value from experience management strategies that build customer and employee engagement and repeat business. Mary’s expertise covers experience audits, customer journey mapping, customer research and insights, experience design, and training.

Mary has spent the last 15+ years helping a broad range of companies in financial services, education, restaurant, insurance, transportation, and retail derive the value from experience management strategies that build customer and employee engagement and repeat business. Mary’s expertise covers experience audits, customer journey mapping, customer research and insights, experience design, and training.

Prior to Experience Activation Mary was the Senior Manager of Business Development and Account Management at Amerilab Technologies, Inc., a contract-manufacturing firm. She oversaw the company’s marketing, website and social media, customer experience and retention, product development, and process improvement. Her work there resulted in a 200% growth in revenue over five years. Mary also spent five years as a Senior Consult for Experience Engineering, Inc., a Minneapolis-based experience management firm working with companies to design and manage experiences to create value and build customer loyalty.

With an extensive background in project management, account management, business development, and consulting, Mary brings a blend of customer experience methodology, operational effectiveness, and customer-centric expertise.

Mary received her MBA from the University of St Thomas Opus College of Business. She is a member of the Customer Experience Professionals Association (CXPA). Prior to that she was an active member of the American Marketing Association, MN Chapter, for over 20 years.

Prior to Experience Activation Mary was the Senior Manager of Business Development and Account Management at Amerilab Technologies, Inc., a contract-manufacturing firm. She oversaw the company’s marketing, website and social media, customer experience and retention, product development, and process improvement. Her work there resulted in a 200% growth in revenue over five years. Mary also spent five years as a Senior Consult for Experience Engineering, Inc., a Minneapolis-based experience management firm working with companies to design and manage experiences to create value and build customer loyalty.

With an extensive background in project management, account management, business development, and consulting, Mary brings a blend of customer experience methodology, operational effectiveness, and customer-centric expertise.

Mary received her MBA from the University of St Thomas Opus College of Business. She is a member of the Customer Experience Professionals Association (CXPA). Prior to that she was an active member of the American Marketing Association, MN Chapter, for over 20 years.

Prior to Experience Activation Mary was the Senior Manager of Business Development and Account Management at Amerilab Technologies, Inc., a contract-manufacturing firm. She oversaw the company’s marketing, website and social media, customer experience and retention, product development, and process improvement. Her work there resulted in a 200% growth in revenue over five years. Mary also spent five years as a Senior Consult for Experience Engineering, Inc., a Minneapolis-based experience management firm working with companies to design and manage experiences to create value and build customer loyalty.

With an extensive background in project management, account management, business development, and consulting, Mary brings a blend of customer experience methodology, operational effectiveness, and customer-centric expertise.

Mary received her MBA from the University of St Thomas Opus College of Business. She is a member of the Customer Experience Professionals Association (CXPA). Prior to that she was an active member of the American Marketing Association, MN Chapter, for over 20 years.

CXT Partners is a subsidiary of Experience Activation, LLC.

CXT Partners is a multi-dimensional C-Suite Business Advisory Firm delivering AI-leveraged customer and market-centric services and solutions designed to accelerate business and financial performance.

CONTACT US

info@experienceactivation.com

+1 612-723-5243

Mon - Fri, 8:30am — 6pm CST

CXT Partners is a subsidiary of Experience Activation, LLC.

CXT Partners is a multi-dimensional C-Suite Business Advisory Firm delivering AI-leveraged customer and market-centric services and solutions designed to accelerate business and financial performance.

CONTACT US

info@experienceactivation.com

+1 612-723-5243

Mon - Fri, 8:30am — 6pm CST

CXT Partners is a subsidiary of Experience Activation, LLC.

CXT Partners is a multi-dimensional C-Suite Business Advisory Firm delivering AI-leveraged customer and market-centric services and solutions designed to accelerate business and financial performance.

CONTACT US

info@experienceactivation.com

+1 612-723-5243

Mon - Fri, 8:30am — 6pm CST