CXT Partners

Nadine is a seasoned leader renowned for crafting experience management strategies that yield tangible benefits for both B2B and B2C enterprises spanning diverse sectors. With a firm commitment to fostering value creation, Nadine specializes in orchestrating impactful customer experiences across the entire relationship continuum, fostering heightened engagement among customers and employees, thus encouraging repeat business.

Formerly serving as Partner and CX Practice Leader at Clarivate (formerly CustomersFirst Now (CFN)) before its acquisition by Clarivate in 2020, Nadine brings a wealth of experience to her role. Her professional journey includes founding Experience Activation, a consultancy dedicated to enhancing customer experiences and assuming the roles of COO and Director of Consulting at an experience management firm in Minneapolis, MN. Notably, she also held pivotal positions such as President of DCA Stanton, a notable benefits and compensation administrator, and various senior management roles within Marquette Financial Companies.

With over 25 years of hands-on experience in business leadership and operations, Nadine delivers streamlined, results-oriented solutions. Her passion lies in leveraging the synergies between people, processes, and systems to effect organizational transformation, foster clarity of purpose, and drive business excellence. Renowned for her forward-thinking mindset, Nadine excels in breaking down organizational barriers and promoting collaboration across functions. She excels in translating experience management theory into actionable business strategies, with a keen focus on driving organizational change.

Nadine’s expertise encompasses a broad spectrum of domains, including business advisory, customer-centric strategy formulation, performance metrics, experience assessments, customer journey mapping, qualitative research, VoE and VoC planning, NPS and CSAT survey design and analysis, and experience design and implementation.

Complementing her professional journey, Nadine holds a degree in Psychology from Concordia University, Saint Paul, Minnesota.

Formerly serving as Partner and CX Practice Leader at Clarivate (formerly CustomersFirst Now (CFN)) before its acquisition by Clarivate in 2020, Nadine brings a wealth of experience to her role. Her professional journey includes founding Experience Activation, a consultancy dedicated to enhancing customer experiences and assuming the roles of COO and Director of Consulting at an experience management firm in Minneapolis, MN. Notably, she also held pivotal positions such as President of DCA Stanton, a notable benefits and compensation administrator, and various senior management roles within Marquette Financial Companies.

With over 25 years of hands-on experience in business leadership and operations, Nadine delivers streamlined, results-oriented solutions. Her passion lies in leveraging the synergies between people, processes, and systems to effect organizational transformation, foster clarity of purpose, and drive business excellence. Renowned for her forward-thinking mindset, Nadine excels in breaking down organizational barriers and promoting collaboration across functions. She excels in translating experience management theory into actionable business strategies, with a keen focus on driving organizational change.

Nadine’s expertise encompasses a broad spectrum of domains, including business advisory, customer-centric strategy formulation, performance metrics, experience assessments, customer journey mapping, qualitative research, VoE and VoC planning, NPS and CSAT survey design and analysis, and experience design and implementation.

Complementing her professional journey, Nadine holds a degree in Psychology from Concordia University, Saint Paul, Minnesota.

Formerly serving as Partner and CX Practice Leader at Clarivate (formerly CustomersFirst Now (CFN)) before its acquisition by Clarivate in 2020, Nadine brings a wealth of experience to her role. Her professional journey includes founding Experience Activation, a consultancy dedicated to enhancing customer experiences and assuming the roles of COO and Director of Consulting at an experience management firm in Minneapolis, MN. Notably, she also held pivotal positions such as President of DCA Stanton, a notable benefits and compensation administrator, and various senior management roles within Marquette Financial Companies.

With over 25 years of hands-on experience in business leadership and operations, Nadine delivers streamlined, results-oriented solutions. Her passion lies in leveraging the synergies between people, processes, and systems to effect organizational transformation, foster clarity of purpose, and drive business excellence. Renowned for her forward-thinking mindset, Nadine excels in breaking down organizational barriers and promoting collaboration across functions. She excels in translating experience management theory into actionable business strategies, with a keen focus on driving organizational change.

Nadine’s expertise encompasses a broad spectrum of domains, including business advisory, customer-centric strategy formulation, performance metrics, experience assessments, customer journey mapping, qualitative research, VoE and VoC planning, NPS and CSAT survey design and analysis, and experience design and implementation.

Complementing her professional journey, Nadine holds a degree in Psychology from Concordia University, Saint Paul, Minnesota.